Refund and Returns Policy

1. Return/exchange of goods of proper quality

1.1. The Customer has the right to refuse the Product at any time before receiving it.

1.2. Within 7 calendar days from the date of receipt of the Goods, the Customer has the right to return the Goods of proper quality if the following conditions have been met by the Customer:

  • preservation of the appearance of the Product (packaging, label, etc.);
  • the Product was not in use;
  • preservation of consumer properties of the Product.

1.3. In case of the return of Goods of proper quality, the cost of delivery of the Goods by the Seller to the Customer is deducted from the refund amount. The Customer’s expenses for the delivery of the returned goods to the Seller are not compensated.


2. Return/exchange of goods of inadequate quality

2.1. A product of inadequate quality means a product that is defective (has a defect) and cannot ensure the performance of its functional qualities.

2.2. The period of return or exchange of defective Goods is 20 calendar days from the date of receipt of the Goods.

2.3. Claims for replacement and compensation for defective items are considered after providing photos of defects.

2.4. The Customer’s expenses for the return shipment of the Goods are compensated by the Seller. Therefore, the Client needs to send an email to scanned receipt confirming the Customer’s expenses related to the shipment of Goods.

2.5. In case of failure of products to be serviced at authorized service centers of manufacturers, customers are advised to contact the manufacturer’s certified center directly.


3. Making a return/exchange

3.1. The return of the Goods is made on the basis of the Customer’s electronic request provided by mail

3.2. In the claim on the return of the goods, the following information is indicated:

  • full name of the Seller;
  • last name, first name of the Customer;
  • product name;
  • date of placing an order and its number, details of the payment receipt;
  • the reason for the return of the goods;
  • Customer’s requirement – replacement with a similar product or refund;
  • account details of the Customer for the refund of funds for the goods.


4. Replacement of goods

4.1. If a similar product is not on sale on the day of the Customer’s appeal to the Seller, the Customer has the right to demand a refund of the amount of money paid for the specified goods.

4.2. By agreement of the consumer with the Seller, the exchange of goods may be provided for when a similar product goes on sale. The Seller is obliged to immediately inform the consumer about the receipt of a similar product for sale.


5. Getting a refund

5.1. The refund for the returned Goods is carried out no later than 10 (ten) working days from the date of the Customer’s submission of the relevant claim. The Customer’s claim is considered to be presented on the day of the application submission for returning the goods to the Seller’s email indicated on the website.

5.2. The refund is made in the same way as the purchase was made. We always refund funds only according to the payment method by which we received funds from you.

5.3. If a refund is made to a bank card or an electronic wallet, the crediting period depends on the relevant rules of a particular payment system or the issuing bank.


6. Grounds for refusal to accept a claim

6.1. We do not consider and do not accept claims in respect of Goods that have traces of use, in the case when the damage was revealed after the transfer of the Goods to the Customer. Our employees, before returning money for the Goods, inspect the returned Goods for damage that occurred after the transfer of the Goods to the Customer.

6.2. In case of detection of the above-mentioned traces of use, the Client’s application (claim) is not satisfied, the funds are not returned, the reasons are stated in response to an email request.

6.3. In case of refusal of the Product, if it is part of the set, the return is carried out only with the full set.


7. Responsibility for the actions of third parties

7.1. The Seller is not responsible for the actions of courier services, postal services and / or third parties providing services for the delivery and / or forwarding of Goods.

7.2. If the Goods are lost or damaged during the shipment, the Buyer’s claim will not be satisfied. The Buyer’s claims related to the loss or damage of the Goods because of shipment and/or delivery are submitted to the relevant delivery service.


8. The address where you can get a refund, contact information for customers

8.1. On the issue of returning an exchange of goods, you must contact us. The addresses and contacts are available here:


8.2. The address of the warehouse of the company: 5081 NW 5TH STREET, MIAMI, FL 33126